Contractor Ribbon SBC Implementation Engineer (Remote)

• 3–7 years of experience in SBC, SIP, or VoIP engineering roles.
• Strong hands-on experience with:
  • Ribbon SBC platforms (Edge, SWe, SWe Lite)
  • SIP, RTP, SRTP
  • Codec negotiation and media flows
  • NAT, firewall traversal
• Experience integrating SBCs with:
  • Microsoft Teams
  • Cisco Webex
  • PSTN/SIP carriers
• Strong troubleshooting skills in voice and signaling environments.

• SBC Implementation & Integration
  • Deploy, configure, and support Ribbon SBC platforms (SBC 1000/2000, SWe Edge, SBC SWe Lite).
  • Implement SBC integrations for:
    • Microsoft Teams Direct Routing
    • Cisco Webex Calling & Webex DI
    • SIP trunking with PSTN carriers
  • Configure:
    • SIP normalization rules
    • Call routing and dial plans
    • Media and signaling security
    • NAT, firewall traversal, and codec policies
• Voice & UC Connectivity
  • Integrate SBCs with:
    • CUCM
    • Microsoft Teams
    • Cisco Webex
    • Avaya, Nortel, or legacy PBXs
  • Support number porting, call routing validation, and failover testing.
  • Assist with site turn-ups, migrations, and cutovers.
• Documentation & Knowledge Transfer
  • Maintain configuration standards, call flows, and topology diagrams.
  • Provide handover and training to NOC and operations teams.
  • Support audits and customer documentation requests.

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