Full-Time Risk Analyst II

About the Role

As a Senior Risk Analyst on the Trust and Safety team, you will develop and lead initiatives to prevent issues before they occur and promote trust on Thumbtack.

You will work cross-functionally to create and advise product features and policy development, perform investigations into scaled abuse, as well as manage operational processes.

Responsibilities

• Support the Trust and Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers.
• Proactively analyze large datasets to derive new recommendations for improving trust and safety on Thumbtack.
• Develop data-driven policies and processes to improve the efficiency and effectiveness of Trust and Safety Platform (product and engineering) and operational efforts.
• Balance multiple projects at the same time.
• Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders.
• Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure T&S goals are included in new product features.
• Self prioritize activities and tasks based on importance to drive completion of department goals.
• Contribute to our team and company culture through peer collaboration, training, coaching and personal development.

To Be Successful, You Must Bring

• Proficiency using SQL for querying large datasets, complemented by expertise in data visualization tools such as Tableau or Looker
• Proven experience analyzing user data, ideally within a tech or marketplace environment
• Exceptional communication skills, both written and verbal, essential for creating impactful content and presenting complex results to technical and non-technical stakeholders
• Demonstrated analytical, problem-solving, and strategic thinking abilities, coupled with excellent decision-making capabilities, showcasing a talent for processing and interpreting large data sets to identify optimal solutions.
• Experience in cross-functional collaboration and effective project management, ensuring timely and successful project completion
• Self-starter attitude with a demonstrated capacity for driving projects to fruition independently, showcasing initiative and self-motivation

Bonus points

• Familiarity with statistics and programming languages (e.g. R, Python) to support advanced data analysis and modeling tasks
• Familiarity with Large Language Models (e.g. GPT-4, Llama2, and Gemini)
• Experience in making data-driven recommendations, and then working with product, engineering and/or operations teams to implement solutions
• Proven ability to work effectively with remote, global teams

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