Full-Time Risk Analytics Wrangler

We are the people behind WordPress.com, Tumblr, Jetpack, WooCommerce, and more! As a member of the Risk Operations team, you’ll be at the forefront of protecting payment solutions and the merchants who use WooCommerce, Tumblr and WordPress.com, among other products.

WooCommerce is an open-source solution that allows users to customize every part of an online store and is the most popular ecommerce platform on the web.

We have a huge footprint, but we’re a small company. That means everyone here has the opportunity to make a visible, profound, and lasting difference while helping store owners that rely on WooCommerce every day.

As a member of the Risk Operations team, you’ll work cross-functionally with support, product, engineering, data, and at times directly with customers, to ensure our solutions are secure and that our platform is a safe place to run a business!

1. Develop and document data-informed processes for risk management across our suite of products and features, with a focus on WooPayments.
2. Lead projects designed to document and expand data sources required to detect and prevent fraud in Merchant Risk and Transaction Risk domains.
3. Develop and test rules for fraud prevention in internal and third-party tools, and partner to operationalize these where necessary for manual review workflows.
4. Perform analysis and research on current and historical data that helps us make the right decisions for risk management, to protect and accelerate the growth of Payments products and features, and to limit fraud losses.
5. Provide P2 reports on a consistent cadence about current trends in Risk domains and impacts of the work Risk performs.
6. Create business intelligence dashboards to guide decision making.
7. Support the Risk Operations Manager through ongoing initiatives to develop the risk platform.
8. Remain informed about current trends in fraud and risk affecting our suite of products by actively participating in reviews of customer accounts, collaborating with Fraud Analysts, and through ongoing education (reading, conference attendance).
9. Partner with our internal cross-functional team members (Data, Engineering) and partners (Product, Support, Operations, Finance) to surface key insights and takeaways to drive effective decision making.

What is the last date for applying to the job?

Which countries are accepted for this remote job?