Full-Time Risk Manager, Ethics & Compliance

We seek a results-driven Risk Manager to join the Ethics and Compliance (E&C) CONNECT Legal team.

The E&C CONNECT team is dedicated to minimizing risks and continuously improving process quality by providing transparency to risk, control and process health.

This team is responsible for driving compliance and quality excellence across ServiceNow.

As an individual contributor, you will help build and mature the risk and compliance program through the design and implementation of risk management processes, reporting, and monitoring and governance.

1. Enhance and mature the risk management process: including methodology, approach, policies and procedures, to ensure scalability.
2. Execute ongoing risk assessments: including identifying key risks, assessing, developing risk mitigation plans, and monitoring.
3. Build accountability and awareness: for risk mitigation among risk owners/stakeholders through common understanding of risk, impact, and alignment of mitigation to business objectives.
4. Provide ongoing risk reporting: including status of key risks, effectiveness of controls, responses/mitigation, key risk indicators, and exceptions.
5. Develop and continuously improve on risk dashboards and reports for risk monitoring.
6. Manage risk escalations: engage senior stakeholders to communicate and resolve key issues.
7. Proactively identify key emerging risks.
8. Perform data analytics to deliver risk insights.
9. Manage a variety of stakeholders: with an ability to consult and develop remediation options and risk mitigation solutions.
10. Conduct training, enhance culture needs and raise awareness: on risk management.
11. Implement technology and tools: to support effective and efficient execution of risk management processes, including automation.
12. Experience in leveraging or critically thinking about how to integrate AI: into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

At least 8 years’ experience in an audit, risk, or compliance role, with experience designing and implementing risk and compliance frameworks and programs.

Proven expertise in risk management, internal controls, and governance concepts.

Thought leader with the ability to summarize complex information in easy-to-understand takeaways; proven results in data analytics and process improvement.

Resilient, highly adaptable, and has the drive and desire to achieve results with firm deadlines.

Self-motivated, self-directed, and able to thrive in a fast-paced environment.

Demonstrated strong analytical, problem-solving, decision-making skills.

Outstanding communication skills with the ability to negotiate/influence, work cross-functionally, communicate change, and support adoption.

Curious, humble and willing to ‘roll up their sleeves”.

Certifications in relevant areas such as CISM, CISSP, CPA, CIA, are preferred.

Prior experience at a SaaS, PaaS or IAAS preferred.

Not sure if you meet every qualification? We still encourage you to apply!

We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.

Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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