Full-Time Risk Operations Center (ROC) Analyst

• Onboarding clients and survey content into the Prevalent cloud hosted platform.
• Distribution of information risk surveys to our clients’ requested third parties.
• Addressing client queries through first line support.
• Monitoring and managing assessment completion rates through effective communication channels with third parties.
• Conducting analysis on completed survey content and industry reports.
• Managing third party risk remediation activities with the support of the Prevalent Professional Services Team.
• Engaging in client touch points to provide updates on progress in collaboration with the Prevalent Customer Success Team.
• Managing multiple parallel workstreams through basic project management.
• Creating client reports covering key service KPI’s and third party summaries.
• Quality assurance exercises on client documentation.
• Review of business monitoring feeds to identify potential threats.

• 1 to 2 years of experience desirable, preferably in information risk
• Experience and appreciation of working in a customer focused environment is essential
• Highly professional with outstanding customer relationship skills and a strong team player
• Strong written communication and engagement skills
• Work well under pressure with excellent time management, prioritization, planning, and organizational skills
• Strong interpersonal skills with the ability to interact with all stakeholders
• Be IT literate with a sound understanding and proficiency with Microsoft Office
• Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CC, CGRC)

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