Full-Time Salesforce Administrator

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We’re looking for a Salesforce Administrator to support the ongoing configuration, maintenance, and user support of our Salesforce environment.

This entry-level role is perfect for someone passionate about learning the Salesforce platform and growing their skills while contributing to the day-to-day success of our internal teams.

Key Responsibilities

• Assist with managing user accounts, roles, and permission sets.
• Support the maintenance of page layouts, fields, record types, and other declarative features.
• Provide first-level support to Salesforce users: troubleshoot issues, answer questions, and escalate complex problems to senior admins.
• Help maintain data quality by running reports, identifying duplicates, and performing basic imports/exports using the Data Import Wizard.
• Create and update simple reports and dashboards based on team needs.
• Assist in testing and deploying new features, configurations, and system updates.
• Assist with the creation and maintenance of basic user documentation.
• Collaborate with senior administrators on small projects and system enhancements.
• Monitor system usage and help ensure compliance with data governance and best practices.

Required Qualifications

• 1–2 years of experience working with Salesforce as an admin or power user.
• Basic understanding of Salesforce objects, fields, page layouts, and permissions.
• Familiarity with Salesforce Sales Cloud or Service Cloud.
• Strong attention to detail and a willingness to learn and grow.
• Salesforce Administrator Certification (or in progress within 6 months of hire).

Preferred Qualifications

• Experience with report and dashboard creation.
• Exposure to Salesforce CPQ, or a strong desire to learn.
• Familiarity with data import/export tools (e.g., Data Import Wizard, Data Loader).
• Knowledge of Flows or automation tools is a plus.
• Experience with support ticketing systems or project tools like Jira.

Skills and Competencies

• Problem-solving mindset and strong organizational skills.
• Effective verbal and written communication.
• Eagerness to develop technical skills and contribute to a collaborative team.
• Ability to prioritize tasks and work in a fast-paced environment.
• Self-starter with a proactive approach to learning and improvement.
• Work cooperatively with others within the organization and other cross-functional stakeholders.

Additional information

• Has predictable, reliable attendance.

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