Full-Time Salesforce Support Analyst

We are seeking a detail-oriented and proactive Sales Operations Analyst to support the sales teams in maintaining accurate data and driving efficiency.

Key Responsibilities:

• Maintain 100% accuracy and up-to-date information in Salesforce, including: Contract documentation, opportunity booking and phasing, Opportunity and client lead management, Invoicing details and revenue tracking, Cleanup of outdated or pending items
• Manage and update the active pipeline
• Extract Salesforce reports and build structured rhythm for tracking opportunity closure and identifying blockers
• Participate in twice-weekly syncs with Sales and internal teams
• Actively participate in pipeline calls to ensure full alignment with salesforce data
• Support weekly sales file preparation and ensure accuracy of sales data
• Collaborate with internal stakeholders to resolve queries related to revenue, pipeline, or client-related concerns
• Be agile and flexible in adapting to the upcoming migration from Salesforce to Microsoft Dynamics

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field
• 2–4 years of experience in sales operations, business analysis, or a similar role
• Proficiency with Salesforce CRM / Microsoft Dynamics and strong reporting/analytical skills
• Excellent Excel & PowerPoint skills and experience working with data and dashboards
• Strong communication and collaboration skills for cross-functional stakeholder engagement
• Ability to work independently in a remote/offshore environment
• Familiarity with sales pipelines and revenue recognition processes

Work Schedule:

Flexible offshore hours with overlap to support regular coordination with onshore teams.

Available for key weekly rhythms and calls (e.g., Sales/Finance syncs, DMB meetings).

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