Full-Time Security Incident Remediation - Staff Program Manager

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers.

The Security Incident Command (SIC) team is seeking an experienced Business System Analyst (BSA) with experience in the information security domain to improve our post-incident Recovery lifecycle.

Role Responsibilities:

• Establish, maintain, and evolve documentation and processes governing MSI Recovery activity.
• Document all Recovery findings.
• Employ data analysis skills to interpret incident data and generate actionable insights.
• Meet with stakeholders and owners of Recovery findings to agree on a path forward for resolution.
• Serve as a key point of contact for all Recovery item owners.
• Track the status of each Recovery item, ensuring accountability and progress towards resolution.
• Report regularly on the status and milestones of Recovery items to senior management and executive stakeholders.
• Collaborate effectively with cross-functional teams to ensure cohesive Recovery item resolution strategies and implementations.
• Develop and maintain strong communication channels across the organization to facilitate timely and clear information sharing.
• Serve as a key driver to tangibly and meaningfully improve the security of the ServiceNow platform, our infrastructure, and the many ways our customers use the platform.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Requirements:

• 8+ years of experience as a Business System Analyst, Program Manager, or similar role within the Information Security domain.
• High motivation to own and drive change.
• Experience in incident response at a global company.
• Excellent demonstrable oral and written communication skills.
• Experience communicating with an executive audience.
• Experience developing and maintaining business process documentation.
• Experience maintaining and improving large complex datasets with meticulous detail.
• Familiarity with the security incident response lifecycle.
• Experience managing security incidents.

What is the last date for applying to the job?

Which countries are accepted for this remote job?