Full-Time Security Services Engineer

The Security Services Engineer will own, manage, and support customers in deploying CyberArk Privilege Access Management solutions.

In this role, the Security Services Engineer will collaborate with customers to kick off their transition project, provide support in planning, manage technical activities, oversee the transition, and handle post-transition discussions and activities. The goal is to ensure a seamless deployment, foster a positive customer experience and outcome, and enable customers to continue and grow with CyberArk solutions.

The Security Services Engineer will be responsible for customers' delivery and ongoing success and will accompany them throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical assistance, expanding and securing the customer's environment using the solution, and setting the customer up for success with CyberArk's Privilege Access Management solutions (Self-Hosted and/or SaaS).

1. Work directly with the customer to deploy and configure CyberArk Privilege Access Management (PAM) solutions in the customer’s environment
2. Serve as the primary point of contact during the planning, deployment and post-implementation stages
3. Conduct discovery and planning workshops to gather requirements and define success criteria
4. Validate out-of-box functionalities and perform hardening of deployment components
5. Provide technical documentation, deployment summaries, and knowledge transfer
6. Collaborate with internal teams (Services, Support, PM, and R&D) to escalate and resolve complex issues
7. Participate in post-deployment support and optimization engagements
8. Assist customers through CyberArk product migrations (Self-Hosted to Self-Hosted or Self-Hosted to SaaS)
9. Ability to work off-hours periodically to support customers during scheduled maintenance windows for system upgrades/migrations
10. Act as a subject matter expert to guide customers through both Privilege Access Management and security best practices aimed at rapid risk reduction
11. Processing and analyzing customer and product usage for the benefit of both customers and CyberArk

Requirements:

• +13 years of experience deploying CyberArk or equivalent PAM solutions.
• +5 years of professional work experience as part of an enterprise software company or systems integrator
• Proficiency in English and Spanish (written and verbal)
• Proficiency in Portuguese (written and verbal) is a nice-to-have
• Strong understanding of Identity and Access Management (IAM), network security, and cloud infrastructure (AWS/Azure)
• Experience setting up and installing enterprise software on Windows and Unix platforms
• Experience with CyberArk migrations, Self-Hosted to Self-Hosted and/or Self-Hosted to Privilege Cloud (nice to have)
• Experience with Active Directory and IDP systems
• Excellent communication and client-facing skills
• Excellent organizational skills with the ability to manage and prioritize multiple projects in a fast-paced environment
• Ability to anticipate risks and react to devise solutions
• Security+ or similar security certifications are preferred
• Passion for cybersecurity and continuous learning

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