Full-Time Security Support Engineer

CyberArk Security Support Engineers provide technical support for the company’s worldwide enterprise customers and partners. They support CyberArk products for IT Security and Privileged Access Management solutions and resolve customer technical problems.

Responsibilities:

• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
• Work closely with Sales team to ensure cohesive product and services solution.
• Proactively communicate customer problems and record all customer interactions in the CRM system.
• Assist customers with installation and customization of Venafi products.
• Establish and maintain effective working relationships with clients.

Requirements:

• At least 5-7 years’ experience in Technical Support or a similar position in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
• Capable of understanding complex system technical aspects.
• Enterprise-level troubleshooting and Support experience.
• Public Key Infrastructure (PKI) knowledge, including technology, standards, and implementations.
• Securing Internet applications (e.g., cryptography, standards, techniques).
• Understanding of large network design, layout, and operations.
• Directory technologies and standards (e.g., LDAP, Active Directory).
• Database (MS SQL/MySQL) experience, including query writing.
• Excellent presentation, verbal, and written communication skills.
• Effective collaboration with QA and development to resolve complex product issues.
• Help create and deliver product training.
• Help write product knowledge base.
• Comfortable with occasional early morning or late work and rotating on-call work, including weekends.

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