Full-Time Senior Account Manager

Senior Account Manager (SAM) at pawaPay.

Full Ownership of key client relationships, driving revenue growth, optimizing performance, and ensuring long-term partnership success.

Primary Focus on managing the largest client.

Responsibilities:

• Client Ownership, Relationship Management & Strategic Growth: Full ownership of largest client relationship; build and maintain strong relationships with key stakeholders; develop deep understanding of client's business and objectives; work closely with Senior Account Manager for strategic alignment; act as strategic partner and advisor; proactively identify opportunities for expansion, cross-selling, and upselling; manage high-value accounts; work closely with internal stakeholders.
• Performance & Commercial Success: Maintain meticulous records; take full accountability for client success metrics (transaction volumes, conversion rates, revenue contribution); track and analyze client performance; define and execute commercial strategies; collaborate with Senior Account Manager on revenue forecasts.
• Proactive Problem Solving & Execution: Anticipate and mitigate potential challenges; break down complex client problems into solutions; develop playbooks, workflows, and automation; coordinate with internal teams; align on key priorities and problem-solving approaches.
• Client Engagement & Communication: Conduct quarterly business reviews (QBRs); engage clients through dynamic dashboards; over-communicate internally and externally; provide structured feedback loops; act as trusted advisor; handle future pricing negotiations.
• Operational Excellence & Discipline: Plan and prioritize daily activities; be prepared for meetings, sending status updates; define role proactively; align growth strategies; drive process efficiencies and knowledge sharing.

Required Skills:

• 5+ years experience in strategic account management, relationship management, or payments/fintech partnerships
• Proven ability to build and execute account growth strategies and manage high-value clients
• Strong technical aptitude with CRM systems (ideally HubSpot, Slack, Quicksight, ClickUp)
• Experience in B2B fintech, payments, or SaaS industries (preferred)
• Understanding of mobile money, cross-border payments, and African financial ecosystems (desired)

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