Full-Time Senior Azure Support Engineer

• Join our Cloud Operations Unit to provide technical support for a large, EU-based client's Microsoft Azure environment.
• Resolve L3 complex incidents and service requests related to Azure infrastructure, networking, security, and PaaS services.
• Champion and drive ITSM processes: Incident, Problem, Change, and Service Level Management, ensuring adherence to SLAs.
• Lead Root Cause Analysis (RCA) for major incidents and develop permanent fixes.
• Design and implement proactive monitoring, alerting, and automated runbooks using Azure Monitor, Log Analytics, and PowerShell/Python scripting.
• Collaborate with engineering and architecture teams to validate changes, review new services.
• Maintain and update technical documentation, operational playbooks, and disaster recovery procedures.
• Drive continuous improvement in service reliability, security, and cost optimization of the Azure platform.

• 7+ years in IT, with 5+ years in an L2/L3 Support, Operations, or Reliability role focused on Microsoft Azure.
• Proven experience with core Azure services, including VMs, Networking, Storage, Backup, and Azure Monitor/Log Analytics.
• Understanding of ITSM concepts and tools (e.g., ServiceNow, Jira Service Desk), specifically Incident, Problem, and Change Management.
• Exposure to Infrastructure as Code (Terraform) for understanding and troubleshooting automated deployments.
• Experience with identity and security troubleshooting (Entra ID, PIM, Conditional Access, Defender for Cloud).
• Ability to author clear technical documentation.
• Excellent English communication skills.

• Experience with SRE principles (SLOs, error budgets, toil reduction).
• Experience with container diagnostics and operational support (Docker, AKS).
• Azure certifications (e.g., AZ-104, AZ-500); ITIL Foundation or similar ITSM certification is highly valued.

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