Full-Time Senior Business Process Consultant

About ServiceNow: CompanyWork matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. The Customer Outcomes team works with customers to help them achieve their business outcomes by providing prescriptive guidance. You will work with our customers to drive consumption, adoption, and customer satisfaction.

Role: Senior Business Process Consultant, Creator Workflows is the functional and process expert of a customer engagement team – consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Creator products. The goal is accelerating and driving customer business outcomes.

1. Process Expert: Custom application development using ServiceNow App Engine and Platform products.
2. Advise Customers: Custom application development practices and scaling applications development.
3. Drive Process Definition: Customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes.
4. Lead Design Workshops: Capture personas, interactions, interfaces and data requirements.
5. Support Process Owners: Key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements.
6. Guide Documentation: Completing required documentation such as business requirement workbooks.
7. Create User Stories: Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer.
8. Support Unit Testing: Internal unit testing of developed solution.
9. Drive Testing Requirements: Customer unit and user-acceptance testing requirements.
10. Promote Continuous Improvement: Delivery/engagement materials.
11. Support Presales: When required.
12. Provide Mentoring: Other members of the ServiceNow delivery team.

Qualifications:

• ServiceNow Certified System Administrator (CSA) plus one mainline certification.
• 5+ years of application consulting experience.
• Strong understanding of application platforms.
• Experience deciphering and converting business requirements.
• Ability to influence strategies and tactics.
• Excellent facilitation skills using technologies.

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