Full-Time Water Treatment Specialist

Water Treatment Troubleshooting Specialist

This is not an IT role. Do not apply if you have IT experience.

Technical Support

Focus on post-commissioning technical support, warranty claim management, and customer issue resolution.

Provide world-class support to ES install base customers.

Manage customer issues to closure during regular business hours and 24/7 after-hours support.

Implement all necessary EHS, design standards, procedures, governance, and processes to represent the company as a customer-facing Subject Matter Expert (SME).

Work under pressure, making operational decisions under challenging deadlines.

Strong people management and technical skills.

Responsibilities

• Support customers globally who have purchased Veolia-based systems or products.
• Ensure Veolia customers (install base) have the best customer experience.
• Organize and drive feedback to engineering and product management for continuous product and project delivery improvement.
• Manage incoming customer issues/claims using available tools to track and communicate cases until solutions are provided to customer satisfaction.
• Represent the Veolia technical support team as an active 24/7 after-hours on-call representative.
• Manage customer warranty claims within assigned DOA levels, working with business groups (CSC, Engineering, Project/Product Management, After Market Services, etc.) to execute claim closure, parts identification, and service opportunity identification.
• Train operators on alarms, sequences, modes, CLC, and OSC (via phone, webcasts, or site visits).
• Demonstrated understanding of Controls/Programming/Networks across various water treatment systems.
• Mechanical experience and know-how (hands-on, reading and interpreting drawings, etc.) with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.).
• Electrical experience and know-how (hands-on, reading and interpreting drawings, etc.) with electrical panels and water treatment equipment.
• Support various mechanical issues with equipment outside of Veolia core products (3rd-party vendor supplied equipment and parts).
• Support hydraulic issues, including review of customer-designed piping arrangements to resolve water hammer and air entrainment issues.
• Support instrumentation, calibration, and set-point inquiries for Veolia systems (flow, pressure, temperature, level, pH, DO, conductivity/resistivity).
• Support process-related issues (chemical dosages, best practices, and daily plant operation).

Qualifications/Requirements

• BS in STEM field and/or 5+ years of experience in water/wastewater treatment projects or related fields.
• Ability to work in a fast-paced environment and operate independently.
• Clear and concise communication skills.

Shift

8am-5pm CST, plus 24/7 on-call coverage (25% of the time).

Desired

• Knowledge of Veolia Water Technologies & Solutions.
• Excellent computer skills (Excel, Word, PowerPoint).
• Experience working on Veolia WTS products.
• Root Cause Analysis (RCA) knowledge.
• Focus on customer relationships.
• Working knowledge of PLC & HMI/SCADA programming/troubleshooting (Rockwell, GE-IP, Emerson preferred).
• Working knowledge of industrial networking and fieldbus.
• Mathematical skills.
• Ability to learn new equipment and processes.
• Ability to read and interpret instruction and safety manuals.
• Ability to work independently.
• Ability to prioritize tasks.
• Ability to adapt quickly.
• Ability to make timely decisions.

Salary Range

$70,000-$90,000

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