Full-Time Senior Customer Success Manager
Zscaler is hiring a remote Full-Time Senior Customer Success Manager. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
Zscaler
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About Zscaler
Serving thousands of enterprise customers around the world... Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure.
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support, ensuring customers achieve their goals and leverage our technology to its fullest potential.
We're looking for a Senior Customer Success Manager to join our Customer Success team, reporting to the Manager, Customer Success Management. You'll be responsible for:
- Owning a book of customers, being the advocate and champion of their needs
- Working with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
- Running monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized
- Working closely with Sales to identify opportunities for expansion
What We’re Looking for
(Minimum Qualifications)
- 5+ years experience in a customer-facing role
- 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions
(Preferred Qualifications)
- A background in Internet and Security technologies
Base Pay Range
$115,500—$165,000 USD
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks