Full-Time Senior Data Analyst
AccorCorpo is hiring a remote Full-Time Senior Data Analyst. The career level for this job opening is Senior Manager and is accepting Bangkok, Thailand based applicants remotely. Read complete job description before applying.
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Senior Data & Reporting Analyst, Global Contact Centres (Bangkok Based)
As a part of the Data Team of Contact Centres, you will report directly to Head of Data and Reporting in Paris.
Your role will focus on building and improving our contact center reporting & analyses, to fuel the enhancement of business performance of Accor Reservation & Care service, by using your strong data insights.
You will join an international, passionate and data savvy team for exciting projects.
MAIN RESPONSIBILITIES
- Performance tracking: Build, and improve Contact Center reporting and dashboarding order to follow up closely our daily operational performance
- Consolidate reporting requirements from different regions, hotels, BPOs, prepare recurrent performance reports for different stakeholders
- Manage the master database, assure the quality of imported data from different sources, work with central data team to automate the process
- Help develop & evolve our existing as well as new KPIs
Business analysis
- Identify issues and opportunities to improve business performance in our Reservation and Care services from the quantitative and qualitative data
- Identify rooms for improvements and provide insights based on the data to help optimize our operation processes (eg. SLA & Cost optimization)
- With your strong expertise, you will be the business partner of all Contact Center projects and will provide ad-hoc analysis to assist decision making
PROFILE
- Bac+4/5 Business or Engineering school, specializing in Data or business analytics
- Minimum 3-5 years’ experience
REQUIREMENTS
- Strong analytical skills to help collect, measure, organize and pivot data
- Ability to translate the business needs into data specification
- Knowledge of database languages (SQL on Snowflake); data visualization tools (Tableau) and understanding the mechanism of CRM tools (Salesforce)
- Critical thinking, solution oriented
- Organized, structural
- Agile and know adapting to the different situations
- Full business proficiency in English (written & verbal), a second / third language would be a plus
- Ability to adapt to a multicultural environment, to understand local specificities
- Hands-on, and enjoy getting into the heart of the matter