Full-Time Senior Data Governance Analyst

The Information Architecture team focuses on the planning, design, and implementation of high-quality data to support key business processes and decision-making at ServiceNow. We manage an extensive product and services taxonomy that is ServiceNow's definitive source of truth for what we build and release. Our work involves close collaboration with various stakeholders at ServiceNow, including Global Technical Support, Engineering, and Product Management.

In support of these goals, the Data Governance Analyst will be responsible for the management, enrichment, and quality of organizational and product metadata. This individual will work closely with cross-functional stakeholders to support the team's mission to manage a central repository of technical and business metadata to enable stakeholders, business processes, and analytics across the organization.

What you get to do in this role:

• Act as reviewer and administrator in metadata management processes, including triaging user requests, executing updates to data, and QA within SOPs and SLAs
• Evaluate and resolve stakeholder inquiries and provide effective recommendations that meet the overall needs of the business while upholding established guidelines, quality, and standards
• Analyze data issues and drive appropriate actions with data operations and business process teams
• Create and maintain appropriate documentation/operating procedures for related processes
• Develop an in-depth understanding of how data flows around the business, who uses it, and how
• Drive continuous improvements for metadata management and related processes
• Educate stakeholders on an ongoing basis to champion metadata management processes, workflows, and implementation frameworks

In order to be successful in this role, we need someone who has:

• Minimum 2 years’ experience in enterprise data governance, data operations, or data management
• Experience in data quality, data profiling, or data analysis, with ability to identify data patterns and root causes of data issues and help drive closed-loop corrective action
• Ability to understand business processes and pain-points in order to drive data quality
• Strong analytical skills and data curiosity to analyze data and work directly with business stakeholders to gather and evaluate requirements, ask questions, and dig in
• Experience organizing and structuring complex business data
• Working knowledge of data governance best practices
• Strong problem-solving and troubleshooting skills
• Strong relationship-building skills with ability to effectively interact with a wide range of individuals
• Excellent verbal and written communication skills, including preparation and delivery of presentations, workshop design and facilitation, or technical documentation
• Strong organizational skills and attention to detail
• Experience working with geographically distributed teams
• Ability to travel as required

Desired qualifications:

• Knowledge of ServiceNow platform and products
• Experience working in Scrum/Agile development environments
• Experience in change management, program management, or project management

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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