Full-Time Senior Director, Infrastructure & Operations

The Role: The Senior Director, IT Infrastructure and Operations is responsible for the overall management and delivery of day-to-day operations of global cloud, network, storage, security, and telecommunications infrastructure, as well as end-user experience, and enterprise applications and services.

What You’ll Do:

• Lead overall management and optimization of IT technology infrastructure, systems, networks, and services based on industry standards and best practices.
• Develop short- and long-term plans and strategies for IT infrastructure/operations.
• Own technology standards assessment and adoption of IT technologies and tools including companywide training for use cases.
• Develop, implement, and maintain IT policies, procedures, and associated plans for IT.
• Own compliance and management of systems to meet SOX, FDA, GxP, HIPAA, and GDPR requirements.
• Own, manage, and be accountable for the overall Infrastructure security model and vendor oversight.
• Own, implement, and maintain security measures to protect overall IT infrastructure from cyber threats, including implementation and management of risk assessment, data protection, secure networks and endpoints, incident response, penetration testing, application security, and employee training against phishing attacks.
• Own and manage IT infrastructure/operations budget.
• Develop and execute a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seek to ensure alignment to customer needs.
• Communicate IT issues and updates to various stakeholders, including management, executive leadership, and business partners.
• Oversee, manage, build, and develop effective teams, providing guidance and support.
• Set the team's annual deliverables/objectives, performance goals, and empower the team to deliver based on company strategic goals.

What you’ll bring:

• Demonstrated ability to effectively collaborate and communicate with a variety of audiences and stakeholders.
• An active listener with the ability to proactively and confidently engage with global key stakeholders.
• Developing practices to track and measure the quality of services and maintain service improvement plans.
• Third-party management, working closely with sourcing and vendor managers.
• Knowledge across a broad spectrum of data security disciplines and systems.
• Experience supporting or implementing some of the following: NIST CSF, ISO 2700x, SOX, HIPAA.
• Deep knowledge of cybersecurity risks and management of these risks.
• Established skills in project and program management.
• Highly organized, results-driven, problem-solver with demonstrated complex problem-solving ability and sound judgment.
• Strong leadership, team building, organizational, communication, and interpersonal skills.

Education & Qualifications:

• Bachelor's degree (Master's preferred) with concentration in Computer Science, Information Technology, or a related discipline.
• 15+ years’ experience in Infrastructure/Operations in the pharmaceutical or biotech industry.

Compensation:

Base salary pay range: $205,000 - $282,000.

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