Full-Time Senior Lead Data Analyst

Job Summary: The primary technical expert responsible for validating extracted/ collected data and ensuring quality standards. This role serves as the ultimate subject matter expert for the team, leading technical decisions and process innovations while providing authoritative guidance on data collection and extraction. In this role, you will enjoy the flexibility of a hybrid work environment, where you can balance remote work convenience with engaging in-office collaboration.

Core Responsibilities:

• Assists in review of extracted/ collected data using prescribed guidelines and guidance
• Ensures integrity and consistency during the extraction process and maintain accurate and timely processing of data extraction/ collection
• Liaise with internal stakeholders, addressing queries and issues
• Ensure compliance with relevant standards, statutory requirements and internal policies
• Establish and maintain technical best practices
• Maintain strong knowledge of client-specific requirements
• Drive technical excellence and innovation in the processes
• Lead development of technical standards and methodologies within the team
• Responsible for reviewing and maintaining the data accuracy shown in the client reports and/or dashboard
• Tasks: Final review, and delivery of reporting for various clients’ portfolios within agreed timeframes
• Review ETL – Extract data from PDF documents, web forms, and Excel templates; Transform into applicable format; and Load into relevant data repository
• Provision of initial observations to clients and ad-hoc analysis/reports to relevant stakeholders per client requirements
• Document exceptions and prepare error reports together with review findings, proposing corrective actions and preventive measures
• Coordinate with team under AOS or clients on deadlines and deliverables, planning and assigning workload within the team
• Represent the team in cluster/client meetings and internal discussions
• Address complex client issues and transactions, making decisions on proper treatments and escalating when necessary
• Improve extraction processes in order to save time or simplify the extraction process and/or improve the quality of extractions
• Monitor and ensure the resolution of all review comments and queries within agreed timeframes
• Assists in client onboarding activities and any change request related to the above tasks
• Monitors client deliverables as stipulated in the SLAs, as pre-agreed with each client
• Stay updated on new methodologies, standards, and regulations, ensuring their application within the team
• Track work progress through timesheet completion
• Participate in required training programs
• Cross-functional collaboration within the international organization and with other departments on service delivery
• Minimize risk to IQ-EQ by ensuring all procedures, checklists and audit requirements are followed and complied by all team members
• Perform other related duties as assigned for role and business needs

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