Full-Time Senior Manager, Advanced Analytics - Sportsbook

About FanDuel: FanDuel Group is a leading mobile gaming company in the US, with a portfolio of brands including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and more.

The Position: We're seeking a Lead Advanced Analytics Analyst to join our Customer Operations team. This role will support stakeholders across our online sportsbook and customer service.

Responsibilities:

1. Support the development of projects to improve the sportsbook customer experience.
2. Conduct journey mapping and monitor customer service contacts/KPIs to identify pain points and measure the success of product initiatives.
3. Illustrate sportsbook player experience using customer data to provide actionable insights to relevant teams.
4. Lead a team of professional analysts, focusing on both business results and team member development.
5. Engage and influence executives with strategic recommendations based on customer analytics.
6. Lead Voice of the Customer & Insights initiatives.
7. Identify and communicate key responsibilities to foster a successful work environment.
8. Evaluate user journeys across the sportsbook (e.g., Marketing, Product, Commercial, Engineering).
9. Develop business cases, conduct big data analytics, and build models using tools like Tableau, Quantum Metrics, Amazon Redshift, Amplitude, Azure, and Salesforce.
10. Quantify data variances using statistical methods, including traditional and newer Big Data approaches.
11. Collaborate with Product, Commercial, Marketing, Customer Service, and other teams to define tracking specifications.
12. Support web data production and distribution.
13. Provide strategic business recommendations using advanced modeling to predict outcomes.
14. Identify data gaps to improve storytelling about customer experience journeys.
15. Develop and implement metrics for a differentiated customer view.

Qualifications:

• Bachelor's degree in a relevant field (Mathematics, Statistics, Economics, etc.). Master's degree preferred.
• 8-10 years of experience in Customer Experience, Sportsbook/Gaming, or Analytics.
• Required regulatory licensure.
• Proficiency in SQL, Excel, and Tableau (or similar).
• Strong communication and collaboration skills.
• Knowledge of sports betting and online gambling platforms is a plus.

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