Full-Time Senior Network Operations Engineer - Layer 4-7 - Federal

Please Note: This position will include supporting our US Public Sector customers.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe.

What you get to do in this role:

• Operate and maintain ServiceNow’s global cloud network infrastructure.
• Troubleshoot and resolve network issues, including urgent operational events.
• Participate in 24/7 on-call rotation.
• Maintain software-defined, declarative infrastructure at scale using automation tools.
• Perform software upgrades, version control, and security patching across production systems.
• Proactively analyze network metrics to detect and prevent outages.
• Support network operations in private and hybrid multi-cloud environments.
• Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability.
• Review, consult, and prepare for planned changes and releases to the production environment.
• Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures.
• Provide feedback to infrastructure architects and contribute to design discussions for new initiatives.
• Collaborate with peer teams building world-class networking and orchestration solutions.
• Evaluate, adopt, and implement new open-source and commercial tools and technologies.
• Contribute to processes and automation to build a low-touch, continuous deployment pipeline.
• Drive automation to enable rapid deployment and updates across large-scale environments.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems.
• Strong hands-on experience with load balancers, routing/switching, and security devices in production environments.
• Solid understanding of network protocols and services.
• Experience managing hybrid and public cloud environments in an operational capacity.
• Proficient in Linux systems administration and troubleshooting.
• Familiarity with container technologies and service mesh architectures.
• Experience with monitoring, observability, and alerting tools.
• Ability to respond to incident resolution, including root cause analysis and post-mortems.
• Proficiency in infrastructure-as-code and automation tools.
• Scripting skills in Python, Bash, or similar languages for automation and tooling.
• Experience with change management processes in high-availability production environments.
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills.
• Willingness to participate in a 24/7 on-call rotation, including weekends.

What is the last date for applying to the job?

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