Full-Time Senior Operations Manager, Predictive Analytics
Carrot Fertility is hiring a remote Full-Time Senior Operations Manager, Predictive Analytics. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
Carrot Fertility
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
About Carrot: Carrot Fertility is a leading global fertility and family-building platform. The Role: Reporting to the Senior Director of Operations, you will be a subject matter expert (SME) and advisor to executive leaders.
Responsibilities:
- Build relationships with cross-functional stakeholders to understand sales processes and forecasting data.
- Identify resource demand drivers (customer counts, employee volumes, product types).
- Define and manage capacity planning metrics.
- Analyze operational workloads and make staffing recommendations.
- Maintain centralized rosters for Operations teams.
- Prepare and deliver recommendations to leaders.
- Update business assumptions and identify efficiency opportunities.
- Synthesize forecast data into actionable insights and staffing recommendations.
- Work cross-functionally to reduce costs and increase margins.
- Guide operational leaders on staffing strategies.
- Prepare regular staffing analyses and projections.
- Develop analytical models for planning and scenario analysis.
- Maintain capacity planning forecast and tools.
- Oversee member support agents' time-off requests.
Skills:
- Strong communication skills
- Expert Excel proficiency
- Data-driven mindset
- Adaptability
- Problem-solving skills
- Flexibility
- Ownership
Minimum Qualifications:
- 8-10 years of capacity planning experience
- Expert spreadsheet proficiency
- Engineering/mathematical background
- WFM tool experience
- Excellent communication skills
- Ability to manage multiple tasks
- Experience working with senior leaders
- High personal accountability
Preferred Qualifications:
- Airtable & Atlassian tool experience
- Experience using business data tools
Compensation: Carrot offers a competitive compensation package.