Full-Time Senior ServiceNow Engineer
NewRocket, Inc. is hiring a remote Full-Time Senior ServiceNow Engineer. The career level for this job opening is Senior Manager and is accepting Canada based applicants remotely. Read complete job description before applying.
NewRocket, Inc.
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
ServiceNow Senior Software Engineer
We are hiring for a ServiceNow Senior Software Engineer to join our Managed Services team.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications.
We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
The candidate will join an existing team working within the US and Canada.
Responsibilities
- Creation of new service catalogue items
- Configuration within ServiceNow modules
- Working customer incidents, requests, low/medium complex enhancements
- Following development and CAB processes
- Updating and keeping current cases and customer tickets for incidents, requests, questions, enhancements, and defects
- Enhance ServiceNow workflows
- Interact with technical SMEs
- Participate in user acceptance testing
- Remediate production incidents
- Maintain operational documentation
- Ensuring all cases are meeting agreed SLAs
- Escalating proactively
- Gathering requirements
- Scoping and Estimating Features/enhancements
- Providing on-call and after-hours support
- Provide engineers with architectural blueprints/requirements
Experience
- 5+ years of experience in ServiceNow development
- Experience with ITSM/CSM/SPM/ITOM capabilities within ServiceNow
- Ability to learn new technical information
- Excellent Customer Service Skills
- Excellent communication and presentation skills
- Keen attention to detail
- Swift action and analysis to identified customer issues
- Good Business Analysis skills for requirements gathering
- Fundamental understanding of key technologies relevant to ServiceNow integration solutions (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS)
Education & Certifications
- BA/BS degree in Business Administration or technology related field preferred
- ServiceNow Certified System Administrator and ServiceNow Certified Application Developer Certification
Additional Information
- This position may require occasional travel