Full-Time Senior Solutions Support Engineer

Come join the company reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is a rapidly growing startup committed to securing cloud environments. We're trusted by security teams globally and have a proven track record of success. Our diverse team of Wizards across 13 countries secures the infrastructure of hundreds of customers, including over 45% of the Fortune 100, scanning and securing over 230 billion files daily.

As a Senior Solutions Support Engineer, you'll be part of a global support team, delivering exceptional technical support to our customers. You'll troubleshoot issues, using debugging, networking, system administration skills. You will also document processes, create solutions, and develop automations to scale support operations.

Responsibilities:

• Own and resolve customer technical issues.
• Identify cases requiring escalation.
• Provide subject matter expertise in Wiz's core technologies.
• Mentor and train team members.
• Gather, compile, and publish support materials.
• Participate in on-call support rotations.
• Manage incident requests to product or engineering.
• Design and implement solutions that scale support offerings.

Qualifications:

• Bachelor's degree in Computer Science, Cybersecurity, Engineering or related field, or equivalent experience.
• 7+ years of hands-on technical support experience.
• 3+ years of cloud technologies experience (Azure, AWS, GCP).
• Experience reading/debugging code (Java, Python, Shell, JavaScript, JSON).
• Proficiency with command-line tools and Linux.
• Experience with Kubernetes, system virtualization, on-prem/hybrid cloud, cloud identity/security, cloud monitoring/logging, and storage.
• DevOps experience.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies (HTTP, HTML, DNS).
• Understanding of networking fundamentals (TCP/IP, routing, VPNs, VLANs).
• Relational database experience.
• Security framework/tool knowledge.
• Strong organizational and project management skills.
• Ability to quickly learn and adapt.

Nice to have:

• 3+ years of technical escalation support experience.
• 2+ years of in-depth knowledge of Security, Networking, and Cloud technologies.
• U.S. Person Status and residence in contiguous U.S.

Benefits:

• Competitive benefits package (medical, dental, vision, home office reimbursement, FSA, etc.).
• Flexible PTO, holidays, parental leave, and other leave benefits.
• 401(k) with company match.
• Disability and life insurance.

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