Full-Time Senior Staff Network Automation Engineer

Please Note: This position will include supporting our US Federal & Public Sector customers. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. Keep the ServiceNow cloud running. Write the code that makes it automatic.

You’ll join Network Reliability & Resiliency (NR2): a diverse crew of network, software, hardware, and operations pros who reduce mean time to mitigate and remediate by building automation, not runbooks. We partner across Global Cloud Services (GCS) to deliver safety, security, and seemingly infinite capacity at the lowest possible cost. If you’re a builder who loves production, incidents, and code that turns chaos into consistency, this is your team.

What you get to do in this role:

• Own the lifecycle of production IP networks—design, engineering, implementation, and operations escalation—with a bias to automate everything you touch.
• Architect and evolve highly available, hyper‑scale network segments; drive from concept through launch and long‑term reliability.
• Lead with code: build tooling in Python/Go/Bash; ship IaC (Terraform/Ansible) and CI/CD to make changes safe, fast, and observable.
• Operational excellence: instrument SLIs/SLOs, shrink MTTR, and eliminate classes of incidents via automation, config hygiene, and safe change patterns.
• Incident leadership: run or advise bridges for complex outages; perform detailed diagnosis; drive deep, blameless learnings into automated prevent/restore paths.
• Change management at scale: review, test, and rollout network changes with progressive delivery and automated verification.
• Mentor & multiply: coach engineers across networking and software; model high standards in design docs, code reviews, and post‑incident reviews.

Tech you’ll touch
Protocols & platforms: BGP, OSPF, ISIS, HSRP/VRRP, IPsec, SNMP; deep TCP/IP analysis (Wireshark, etc.); vendor stacks incl. Cisco IOS and JunOS; Cisco ASA. Container based NGINX ADC (Application Delivery Controller) with Linux and Docker. Observability & monitoring: Splunk, Cacti, ThousandEyes (plus the tooling you’ll help us build). Cloud & app surfaces: Azure core (Compute/Storage/Networking) and Web Apps; multi‑cloud familiarity a plus. Automation & pipelines: PowerShell, Python, Go, Terraform/Ansible; CI/CD with DevOps/Bitbucket/GitHub

To be successful in this role you have:

• Hands-on operator who codes: you’ve automated network deployment/ops and reduced pages with your software.
• 10+ years of experience building and running large internet or data center networks; you’re at ease designing, reviewing, and operating at scale.
• Expert in routing & traffic engineering: comfortable with BGP/OSPF/ISIS and modern packet forwarding architectures; you debug at L3/L4 with packet captures when it matters.
• Automation mindset: strong Python (or Go) plus experience with IaC and CI/CD; you default to “code first” over manual change.
• Calm under pressure: you’ve led high-stakes incidents and turned learnings into permanent fixes.
• Excellent communicator & partner: you work fluidly with SRE, program managers, and globally distributed peers.
• Bias to learn: curiosity for how AI can streamline workflows and decision-making in network operations.

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