Full-Time Senior Staff Network Engineer

About the Job

We are seeking a highly motivated and experienced Senior Staff Cloud Network Engineer to join our team in delivering world-class network solutions to our customers. You will play a pivotal role in designing, implementing, and maintaining secure and scalable network infrastructures that meet the unique needs of customers.

What you get to do in this role:

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage-causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned changes to our cloud production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) and Network Reliability and Resiliency (NR2) teams to provide mentorship and input on operational process procedures and improvements achieving operational readiness and excellence.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years experience in networking including routing, switching, security and load balancing.
• Experience in one or more automation languages (Python, Ansible, Terraform, PowerShell, shell scripts, Perl,) required.
• 6+ years of experience in working on Internet and data center networks.
• Possess expert understanding of and have experience with most of the following network technologies: BGP, MPLS, ISIS, OSPF, HSRP/VRRP, IPSEC, IPv6, SNMP.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• Familiarity with Cisco IOS and JunOS operating systems required.
• Experience with network monitoring applications such as Splunk, Grafana, and ThousandEyes is a plus.
• Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
• Ability to partner with peers who are globally distributed is a key part of this role.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.

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