Full-Time Senior Systems Analyst, Billing & Collections

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Working as part of a Product oriented delivery team focused on Billing & Collections, this role is accountable for supporting and optimizing billing and collections systems, ensuring efficient operations, and aligning processes that positively impact customers and meet requirements for financial policies and compliance (e.g., SOX). . Toast customers rely on our operations every day to serve their customers and this role will have a direct impact on their ability to be successful.

You will be a great fit for this role if you have experience operating at the intersection of business and technology, deeply focused on building functional requirements that developers love to solve for. You enjoy working through tough conversations on how to build the right thing, operating with a customer first mentality and then thoroughly reviewing and testing the product to ensure it meets the needs of stakeholders and the engineers that will provide ongoing support. Thriving in fast-paced environments, you feel urgency to deliver solutions to the most challenging problems. You love working with a variety of different roles and skill sets and operate as a critical point of stability and knowledge for your domain.

About this roll* (Responsibilities) 

• Translates business concepts and requirements into software solutions and roadmaps, ensuring accurate documentation and alignment with stakeholders.
• Collaborates with technical and non-technical teams to define, design, test and implement specific functional requirements of the system, as specified by the Product leaders and technology stakeholders (e.g., Systems Architects, Full Stack Engineers).
• Update and manage the appropriate project and process documentation, representing dependencies in cross-functional forums. Prepare summary release notes that outline the functional and technical changes introduced by your product team as part of the ongoing release cadence. 
• Identify, design, and implement platform configurations in the application stack, ensuring changes are successful at meeting the needs of the defined business requirements.
• Work with application teams to develop manual/automated test plans to validate the functionality implemented throughout the development lifecycle.
• Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders.
• Identify and capture improvement opportunities (both functional and non-functional) to improve product quality and performance based on input provided by technology team members (ex. Admins, Product Owners, Full Stack Devs).
• Coordinates with business leads on deliverables for training and adoption and business readiness for feature go live.

Do you have the right ingredients*? (Requirements)

• Minimum 5 years of experience in an Systems Analyst role for billing systems or financial systems, with hands-on experience in ERP/CRM platforms like Salesforce, Oracle, Zuora Billing, or NetSuite.
• Bachelor’s degree in computer science, engineering, or Finance related field.
• Process driven and result oriented with high attention to detail.
• Strong communication and problem-solving skills, with the ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
• Excellent understanding of Order to Cash processes along with upstream and downstream process and system implications.
• Strong understanding of SOX compliance, financial controls, and regulatory requirements.
• Excellent understanding of Software Development Life Cycle Methodologies, particularly in Agile Scrum.

Special Sauce* (Nice to Haves)

• Experience with Workato or similar iPaaS solutions
• Experience with Snowflake or similar Cloud Data Platform
• Experience with SQL
• Administrative experience with Salesforce, NetSuite, Zuora Billing/RevPro, Stripe
• Basic development experience in java, javascript, sql, python