Full-Time Senior Tech Analyst

The Opportunity Cint is seeking Technical Analysts to expand their technology-focused market research business. The PlatformOps team supports buyers and suppliers, coordinating on product development and implementation.

Responsibilities

• Provide top-notch customer support for Lucid Marketplace platform users.
• Investigate and resolve customer issues.
• Create and review technical documentation.
• Understand client requirements and translate them into actionable tickets.
• Monitor usage of the sampling platform.
• Classify bugs and issues by severity.
• Debug API integrations.
• Coach clients on using key features.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field (preferred).
• 3+ years of work experience (SaaS support experience a plus).

Skills

• Strong problem-solving skills.
• Excellent communication skills.
• Collaborative team player.
• Strong relationship-building skills.
• Detail-oriented.

Additional Information

• Open to learning and adapting to new challenges.
• Comfortable in a dynamic environment, balancing multiple priorities efficiently.

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