Contractor Senior UX Researcher

About the Role

As a Senior UX Researcher at Super.com, you will play a crucial role in understanding and evangelizing our users' evolving needs, behaviors, and motivations. You will lead research initiatives that inform the design and development of our products, ensuring that they are intuitive, engaging, and meet the needs of our diverse user base. You will collaborate closely with product managers, designers, other researchers, and engineers to translate research findings into actionable insights that drive product innovation and user satisfaction.

Key Responsibilities

Lead and manage end-to-end UX research projects, from planning and conducting research to synthesizing findings and presenting insights.

Design and execute qualitative and quantitative research methods, including, but not limited to, user interviews, usability testing, surveys, and contextual inquiries.

Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.

Understand and incorporate complex technical and business requirements into research to plan and prioritize research initiatives for the UXR team based on business priorities.

Advocate for our customers and user-centered design principles and best practices throughout the product development lifecycle. 

Stay up-to-date with the latest UX research trends, tools, and methodologies, and apply them to improve research processes.

Oversee and elevate the quality of UXR research for the UXR team as a whole, as you mentor and guide junior UX researchers, fostering a culture of learning and growth.

Socialize research findings to diverse audiences through written reports and presentations.

About You

Bachelor's or Master’s degree in Human-Computer Interaction (HCI), Psychology, Anthropology, or a related field.

5+ years of experience in UX research, with a strong portfolio showcasing a range of research methodologies and their impact.

You are data-driven with proven ability to lead complex research projects and deliver actionable insights that drive product decisions.

Strong analytical skills and the ability to synthesize data from multiple sources into clear, actionable recommendations.

Experience with SPSS, R, Jamovi, or other statistical analysis software.

Proficiency in UX research tools and software (e.g., UserTesting, Qualtrics).

Excellent communication and presentation skills, with the ability to convey complex research findings to both technical and non-technical audiences at all levels.

Ability to understand business needs and prioritize research initiatives accordingly.

Comfortable working in a fast-paced, and rapidly changing environment.

Excellent organization skills and ability to support multiple work-streams simultaneously.

A passion for understanding user needs and a deep empathy for users' experiences.

Experience leading and managing other researchers. 

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