Full-Time Service Delivery / Customer Success Manager - Cybersecurity
Agile IT is hiring a remote Full-Time Service Delivery / Customer Success Manager - Cybersecurity. The career level for this job opening is Manager and is accepting San Diego, CA based applicants remotely. Read complete job description before applying.
Agile IT
Job Title
Service Delivery / Customer Success Manager - Cybersecurity
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
San Diego, CA
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Job Details
At Agile IT, we are seeking a MSP/MSSP Service Delivery / Customer Success Manager to drive our mission of secure, compliant cloud adoption and exceptional customer experience.
- Drive Customer Success & Compliance: Ensure managed services meet or exceed service levels. Maintain documentation for compliance audits.
- Lead Service Delivery Teams: Guide technical teams across Microsoft security and compliance technologies to hit SLA targets.
- Oversee Security Operations (SOC): Own the playbooks for our Security Operations Center, refine incident response runbooks.
- Customer Health & Escalations: Monitor customer health scores and lead regular QBRs/EBRs.
- Automation & Efficiency: Champion automation and process improvements that enhance service delivery.
- Renewals & Growth: Drive high renewal rates and account growth by ensuring clients continuously see value.
- Experience: 5+ years in customer success, service delivery, or account management within an MSP or cloud services environment.
- Domain Knowledge: Strong understanding of Microsoft Cloud technologies and cybersecurity practices.
- Leadership & Communication: Demonstrated ability to lead technical teams and coordinate efforts.
- Process & Tools: Hands-on experience with service management or PSA tools and RMM solutions.
- Problem Solving: Adept at crisis management and resolution.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Service Delivery / Customer Success Manager - Cybersecurity at Agile IT is
16th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
San Diego, CA
] applicants. .
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