Full-Time Service Delivery Leader

Your CareerAs a Service Delivery Leader, you will be the Voice of the Customer, managing the services engagement for our most strategic customers.

Your Impact

• Account Management: Account ownership and relationship management for Palo Alto Networks’ largest customers.
• Delivery Execution & Technical Delivery: Maintain executive relationships and act as an escalation point.
• Opportunity Management: Partnered with Sales Teams.

Key competencies

• Customer Focused: tactful, resolute and committed to providing excellent customer service
• Relationship building: experience partnering with colleagues in other departments, service delivery partners and contractors to achieve targets
• Communication Skills: Able to deliver technical presentations competently- Demonstrated the ability to interface with customer management on a regular basis
• Delivering results: able to plan and organize self and work in order to achieve objectives and targets
• Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Technical: Maintain in-depth knowledge of product offerings

Your Experience

• 10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements
• Experience leading teams to deliver large technology programs to strategic customers
• Experience managing services and/or delivery projects
• Experience driving business value for customers interacting with C-level executives
• Proven ability to build strong working relationships across multiple functions

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