Contractor ServiceNow Developer

ServiceNow Developer will assist with an implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.

Responsibilities:

1. Configure and customize the ServiceNow system, including workflows.
2. Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks.
3. Receive specifications, deliver a product and release that meets the needs presented.
4. Load, manipulate, and maintain data between ServiceNow and other systems, develop test plans and deployment for ServiceNow implementation, perform system and integration testing with sample and live data.
5. Perform installation and testing of vendor-provided updates and new releases.
6. Communicate ServiceNow process, operations and capability information to all levels of management effectively.
7. Perform ServiceNow implementation tasks (custom programming, configuration, integration, and maintenance).
8. Other duties as needed or required.

Required Education, Experience & Skills:

• Bachelor's degree or equivalent in Computer Science or related field.
• 5 years of experience supporting the development, implementation, administration, and configuration of the ServiceNow tool.
• Hands-on experience in the IT industry providing ITIL and IT Service Management Solutions.
• Strong working knowledge of various ServiceNow components (ServiceNow Scripting, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, and Service Request Management).

Preferred Education, Experience & Skills:

• Certified SNOW Application Developer
• Microsoft O365 cloud instances
• SCCM package deployment and reporting
• Experience reading Bigfix reports and help with remediation efforts
• A+ certification
• SharePoint

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