Full-Time ServiceNow Developer

• Designing Citizen-Facing Solutions
• Shape and configure capabilities within ServiceNow that support service intake, case routing, and multi-step processes used across public programs.
• Develop tailored flows, logic, and data integrations that allow government systems to communicate seamlessly.
• Create user-friendly portals and guided experiences for both community users and agency employees.

• Delivering End-to-End Implementations
• Work directly with business owners to translate service requests and operational needs into platform configurations.
• Build features that support proactive or automated service interactions, improving visibility for constituents.
• Engineer solutions that meet long-term stability expectations, scale for high-volume usage, and align with regulatory guidance.

• Systems Integration & Ongoing Enhancements
• Connect ServiceNow with internal and external platforms including CRMs, ERPs, legacy applications, and data hubs.
• Support existing implementations through debugging, optimization, and expanding module capabilities.
• Maintain structured documentation across all configurations, custom components, and workflow designs.

• Platform Governance & Quality
• Apply development patterns that align with ServiceNow’s recommended framework.
• Build solutions with attention to public-sector requirements—security, accessibility, audit readiness, and data protections.
• Participate in peer reviews and help shape development standards for the team.

• Who Succeeds in This Role
• Experience building or configuring CSM or Public Sector solutions on the ServiceNow platform.
• Solid understanding of the platform ecosystem: tables, architecture, APIs, integration patterns (REST/SOAP), and data structures.
• Comfortable coding with JavaScript, working with Glide APIs, Flow Designer, IntegrationHub, and similar components.
• Familiar with user permissions, access controls, and overall platform security posture.
• Experience tailoring Service Portal interfaces or creating custom widgets.
• Typically 3+ years working hands-on with ServiceNow development.
• Background in integrating ServiceNow with outside systems through API-based communication.
• Exposure to platform updates, instance health checks, or system maintenance is beneficial.

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