Full-Time Services Delivery Leader

Palo Alto Networks is hiring a remote Full-Time Services Delivery Leader. The career level for this job opening is Manager and is accepting Santa Clara, CA based applicants remotely. Read complete job description before applying.

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Palo Alto Networks

Job Title

Services Delivery Leader

Posted

Career Level

Full-Time

Career Level

Manager

Locations Accepted

Santa Clara, CA

Salary

YEAR $123000 - $200000

Job Details

Your CareerAs a Service Delivery Leader, you will be the Voice of the Customer, managing the services engagement for our most strategic customers. In this role, you will be the post-sale services leader and point of contact for your customer - leading the services engagement to deliver value - driving adoption and consumption across the Palo Alto Networks’ Security platform.

The Service Delivery Leader partners with a team of services professionals working across our product platform - NextGen Firewall, Access, Cloud, and Security Automation including product subject matter experts. Our services teams work to deliver committed outcomes and support customers in maximizing the value of their investment in Palo Alto Networks. In this role, you will work closely with customer CISOs, CIOs, CTOs, and leaders from security teams in Network, Cloud, and Security Operations Centers. You will be working with the world’s largest and most well-known organizations.

Your Impact

  • Account Management
  • Account ownership and relationship management for Palo Alto Networks’ largest customers
  • Primary services point of contact for the services life-cycle from contract award, customer deployment, adoption, consumption and support
  • Engage across the customer organization from end user to operations and the C-suite
  • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
  • Engage with our Professional Services team who deliver outcome-based scopes of work from implementation, configuration and operation
  • Engage and advocate for your customer across the Palo Alto Networks teams including Product Management, Engineering and Support

Delivery Execution & Technical Delivery

  • Maintain the executive relationships and act as an escalation point within the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success
  • Deliver high client satisfaction (CSAT) by consistently meeting/exceeding service delivery goals and metrics
  • Accelerate customer adoption working with the customer to determine success criteria and then leading the services team to execute the success strategies, supporting customers in consuming product capabilities confidently from on-boarding, adoption and consumption across a portfolio of Palo Alto Networks cyber security products
  • Proactively mitigate and manage critical escalations and at-risk accounts - communicate effectively and appropriately with internal and external leaders and executives
  • Track and report on customer success metrics including net promoter score, customer satisfaction, service level agreements, and value realization

Opportunity Management

Partnered with Sales Teams, will engage in pre-sales activities, acting as the delivery expert across the portfolio of products and engaging subject matter experts across the organization to support the development of services opportunities

Understands the value of our platform and security technologies in order to translate customer business requirements into service delivery capabilities that may benefit your customer

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Services Delivery Leader at Palo Alto Networks is 20th of March 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Santa Clara, CA ] applicants. .

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