Full-Time Social Media Manager

As our Social Media Manager, you'll develop and implement our corporate social media strategy for increased digital presence, brand awareness, talent attraction/retention, and software/payment sales. You'll collaborate with Marketing, Talent Acquisition, Inclusion & Diversity, and Vertical Marketing teams. Your responsibilities include:

1. Designing and executing a global social media strategy.
2. Creating engaging content (copy & graphics) to reach business goals.
3. Managing social media campaigns and daily activities (planning, content ideation, creation & curation, account oversight).
4. Monitoring and responding to users, building leads and sales.
5. Expanding communities and influencer outreach.
6. Managing promotions, advertising, and marketing campaigns.
7. Analyzing audience preferences, buyer personas, competitor activity, and industry trends.
8. Identifying opportunities and mitigating threats in user-generated content.
9. Providing social customer service, handling queries and complaints, and collaborating with customer service to resolve issues quickly.
10. Analyzing performance data to improve campaigns.
11. Monitoring social media trends, sharing best practices.
12. Identifying and amplifying existing content.
13. Executing external social posting, supporting Employee Advocacy.
14. Ensuring effective call-to-actions (CTAs) to drive website traffic.
15. Assisting in developing quarterly reports.
16. Working with product and marketing teams to announce company news, support spokespeople, and build credibility.

Required Skills and Experience:

• 5+ years of experience in social media management.
• Strong strategy, planning, content creation, and social media management tool skills.
• Understanding of PR and social media integration.
• Experience building and maintaining relationships across teams in matrix organizations.
• Excellent communication and interpersonal skills, cross-functional and cross-geographic experience.
• Graphic design and video editing software proficiency.
• Understanding of public relations principles (desired, but not essential).
• Experience with audience analysis and buyer persona research.
• Budget management and agency collaboration experience.

Benefits and Perks:

• Remote work
• Competitive Salary: $75,000 - $85,000

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