Full-Time Sr. Business Process Consultant, Risk & Resilience

The Sr. Business Process Consultant, Risk & Resilience is the domain and process expert of a customer engagement team, consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Risk & Resilience products.

What you get to do in this role:

• Be the domain and process expert in configuring and implementing the Risk & Resilience product portfolio using ServiceNow’s leading practices.
• Consult with organizations to drive Risk & Resilience-specific process definition, re-engineering, improvement, and gap analysis.
• Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions’ standard capabilities.
• Lead customer design workshops focused on ServiceNow Risk & Resilience solution functionality.
• Guide customers in completing required documentation.
• Draft functionality-focused user stories, acceptance criteria, and testing strategy.
• Guide and advocate for the customer’s needs throughout the engagement.
• Perform internal unit testing of the developed solution.
• Drive customer unit and user-acceptance testing requirements.
• Be a lead member of an overall engagement project team.
• Prepare all customer-facing deliverables focused on business process and domain.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices.
• Lead pre-sales activities for specific Risk & Resilience engagement opportunities.
• Provide training and mentoring to other team members.
• Up to 30% travel annually.

In order to be successful in this role, we need someone who has:

• Current active ServiceNow certifications: CSA and CIS-RC
• At least 5 years of Risk & Resilience consulting and/or practitioner experience
• At least 3 years of ServiceNow IRM implementation experience
• Understanding of industry regulations, compliance frameworks, and risk frameworks
• Demonstrated ability to influence and consult related to Risk & Resilience solutions
• Proven experience in defining and deploying future-state Risk & Resilience processes
• Strong understanding of other competitive Risk & Resilience tools and technology
• Solid experience in converting business requirements to configuration requirements by authoring user stories
• Excellent communication, presentation, and facilitation skills
• Experience in analyzing and recommending Risk & Resilience strategies
• Strong interpersonal skills, customer-centric attitude, and open-mindedness
• Proven team player and team builder

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