Full-Time Sr. Customer Success Engineer

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey.
• Strategic Advisory: Conduct advanced CyberArk Blueprint sessions.
• Consultative Guidance: Act as a trusted advisor, providing prescriptive recommendations.
• Customer Engagement: Drive ongoing engagement through targeted programs.
• Cross-Functional Collaboration: Partner with internal teams to deliver a unified customer journey.
• Content & Thought Leadership: Develop and deliver high-impact content for technical and executive audiences.
• Mentorship & Escalations: Mentor junior CSEs, lead best-practice sharing.

• 8+ years of professional experience in customer success engineering, consulting, or post-sales technical account management.
• Proven track record managing enterprise portfolios and delivering measurable business outcomes.
• Strong background in SaaS Privileged Access Management and/or Identity & Access Management (IAM)

• Deep understanding of PAM Solutions.
• Strong knowledge of hybrid IT environments.
• Good understanding of security frameworks and risk management principles.
• Hands-on experience with Windows/Active Directory administration, UNIX/Linux, Cloud IaaS (AWS, Azure, GCP), and databases.
• Broad knowledge of enterprise technologies including networking, systems administration, and application security.

• Excellent communication and presentation skills.
• Ability to anticipate risks, resolve complex technical issues.
• Strong organizational and project management skills.
• Relevant certifications (Security+, CISSP, cloud security, or similar) preferred.

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