Full-Time Sr. Manager, Consulting Services (NGFW/SASE)

This position requires an active U.S. Government DoD Top Secret security clearance (or higher).

As the Senior Professional Services Manager, NGFW/SASE, you will be a critical leader in your designated region. You'll manage a high-performing team of NGFW/SASE Professional Services Consultants for US Public Sector and assigned personnel, driving the overall professional services business and providing expert oversight for all ongoing customer engagements.

Your Impact

• Serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations.
• Own the comprehensive financial and operational management of the business.
• Drive operational excellence and ensure consistent operational discipline and accurate reporting.
• Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals.
• Champion the integration of AI/ML tools to optimize internal Professional Services operations.

Collaborate with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction. Focus on the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV) and enforcing high-quality, standardized service delivery methodologies across all engagements.

Your Experience

• 7+ years leading and scaling Professional Services or Customer Success teams.
• 5+ years of experience in a management role overseeing technical consultants.
• Proven expertise in managing the full Professional Services or Customer Success project lifecycle.
• Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE architecture.
• Demonstrated experience running a profitable Professional Services or Customer Success business.
• Skilled in key business systems, including: Professional Services Automation tools, Sales Management tools, and Business Intelligence tools.
• Demonstrated ability to manage critical customer escalations effectively.
• Excellent written and verbal communication skills.
• Bachelor’s Degree or equivalent military experience.
• Ability to travel up to 25% domestically to customer sites and internal business meetings.
• US Government DoD Active Top Secret Clearance or higher

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