Full-Time Sr. Manager, Consulting Services (NGFW/SASE)
Palo Alto Networks is hiring a remote Full-Time Sr. Manager, Consulting Services (NGFW/SASE). The career level for this job opening is Senior Manager and is accepting Washington, DC based applicants remotely. Read complete job description before applying.
Palo Alto Networks
Job Title
Sr. Manager, Consulting Services (NGFW/SASE)
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Washington, DC
Salary
YEAR $178000 - $245500
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Job Details
This position requires an active U.S. Government DoD Top Secret security clearance (or higher).
As the Senior Professional Services Manager, NGFW/SASE, you will be a critical leader in your designated region. You'll lead a high-performing team of NGFW/SASE Professional Services Consultants for US Public Sector and assigned personnel, driving the overall professional services business and providing expert oversight for all ongoing customer engagements.
Your primary goal is to ensure the high-quality delivery of NGFW/SASE security solutions while consistently achieving key professional services business metrics.
You will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement. Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue.
Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivity.
A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.
Your Experience
- 7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures.
- 5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources.
- Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
- Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
Skilled in key business systems, including:
- Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
- Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
- Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Sr. Manager, Consulting Services (NGFW/SASE) at Palo Alto Networks is
8th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Washington, DC
] applicants. .
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