Full-Time Sr. Manager, Consulting Services (SASE)

As the Senior Professional Services Manager, Secure Access Service Edge (SASE), you will be a critical leader. You'll manage a high-performing team of SASE Professional Services Consultants and assigned personnel, driving the overall professional services business and providing expert oversight for all ongoing customer engagements.

Your primary goal is to ensure the high-quality delivery of SASE security solutions while consistently achieving key professional services business metrics. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted relationships and ensuring successful outcomes.

You will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement. Own the comprehensive financial and operational management of the business.

Your leadership will drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction. Ensure your team is appropriately staffed.

Champion the integration of AI/ML tools to optimize internal Professional Services operations.

A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships.

Focus on the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV) and enforcing high-quality, standardized service delivery methodologies across all engagements.

Your Experience:

• 7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures, specifically SASE.
• 5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources.
• Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition.
• Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of SASE architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business.

Skilled in key business systems, including:

• Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics.
• Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
• Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics.

• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills.
• Bachelor’s Degree or equivalent military experience.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Ability to travel up to 25% domestically to customer sites and internal business meetings.

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