Full-Time Sr. Manager, Professional Services (NGFW/SASE)

As the Senior Professional Services Manager, NGFW/SASE, you will be a critical leader in your designated region. You'll lead a high-performing team of NGFW/SASE Professional Services Consultants for US Public Sector and assigned personnel, driving the overall professional services business and providing expert oversight for all ongoing customer engagements. Your primary goal is to ensure the high-quality delivery of NGFW/SASE security solutions while consistently achieving key professional services business metrics.

You will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement. Own the comprehensive financial and operational management of the business. Your leadership will drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction. Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals.

Champion the integration of AI/ML tools to optimize internal Professional Services operations. A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction. Focus on the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV).

• 7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures.
• 5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources.
• Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition.
• Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
• Skilled in key business systems, including Professional Services Automation tools (e.g., Clarizen, Certina, Kantata), Sales Management tools (e.g., Salesforce), and Business Intelligence tools (e.g., Tableau).
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills.
• Bachelor’s Degree or equivalent military experience.
• Ability to travel up to 25% domestically.
• US Government DoD Active Top Secret Clearance or higher.

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