Full-Time Sr Service Delivery Leader

As a Service Delivery Leader, you will be the Voice of the Customer, managing the services engagement for our most strategic customers. In this role, you will be the post-sale services leader and point of contact for your customer - leading the services engagement to deliver value - driving adoption and consumption across the Palo Alto Networks’ Security platform.

• Account Management: Account ownership and relationship management for Palo Alto Networks’ largest customers. Primary services point of contact for the services life-cycle from contract award, customer deployment, adoption, consumption and support.
• Delivery Execution & Technical Delivery: Maintain the executive relationships and act as an escalation point within the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.
• Opportunity Management: Partnered with Sales Teams, will engage in pre-sales activities, acting as the delivery expert across the portfolio of products and engaging subject matter experts across the organization to support the development of services opportunities.

• 10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements
• Experience leading teams to deliver large technology programs to strategic customers with an expertise in delivering in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations

• Customer Focused - tactful, resolute and committed to providing excellent customer service
• Relationship building - experience partnering with colleagues in other departments, service delivery partners and contractors to achieve targets
• Communication Skills - Able to deliver technical presentations competently- Demonstrated the ability to interface with customer management on a regular basis

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