Full-Time Sr Service Delivery Leader

• Account Management: Account ownership and relationship management for Palo Alto Networks’ largest customers. Primary services point of contact for the services life-cycle from contract award, customer deployment, adoption, consumption and support.
• Delivery Execution & Technical Delivery: Maintain the executive relationships and act as an escalation point within the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.
• Opportunity Management: Partnered with Sales Teams, will engage in pre-sales activities, acting as the delivery expert across the portfolio of products and engaging subject matter experts across the organization to support the development of services opportunities.

• 10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements
• Experience managing services and/or delivery projects.
• Proven track record of delivering projects within defined timelines under high pressure.
• Proven ability to build strong working relationships across multiple functions; adept at mediating conflict and fostering healthy dialogue

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