Full-Time Sr. Technical Consultant, Risk & Resilience Expert Services

The Sr. Technical Consultant, Risk & Resilience is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Risk & Resilience products.

What you get to do in this role:

• Develop solutions for our customers through technical configuration of the Risk & Resilience products
• Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
• Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions’ standard capabilities
• Participate in customer design workshops focused on ServiceNow Platform and Risk & Resilience solution technology
• Guide and provide oversight/training for the customer’s future system administrators
• Lead technical aspects of project delivery and solution delivery for engagements
• Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
• Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

In order to be successful in this role, we need someone who has:

• Current active ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist in Risk and Compliance (CIS-RC)
• At least 5 years of ServiceNow configuration/development experience
• At least 3 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Proficiency in ServiceNow scripting and Glide Scripting

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