Full-Time Sr. Technical Program Manager, Customer Data

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people.

What you’ll be doing:

• Customer Consultation and Requirements Gathering: Dive deep on customer and vendor data requirements - in pre-sales, implementation, and on-going post-sales engagements - by directly leading technical conversations with customers and vendors. Establish strong collaboration and working relationships with cross-functional stakeholders internally and externally (includes Data, Business Intelligence, GTM, BI, Executive, Finance, Legal, Clinical, and HR/People teams).
• Analyze data trends: Translate data into stories that communicate the value of Spring Health to customers.
• Define a Product Roadmap for Customer Data: Define and execute strategies and roadmaps for data sharing, ad hoc reporting, and data stories for customer QBRs/ABRs, Balancing competing priorities while maintaining a long-term vision. Validate data self-service use cases for customer and CSM needs from all ad hoc requests; collaborate with PMs across the org to get these prioritized on their roadmaps when required.
• Determine and optimize the key performance indicators for your team.
• Deliver High-quality Customer Data Commitments: Prioritize customer data requests. Build data delivery solutions that ensure member privacy is held to the highest legal and ethical standards. Manage data requests through to high-quality delivery to Payers and large Employers (includes ad hoc reporting, QBR decks, data feeds, etc.). Leading complex projects beyond technical delivery, including analytical deep dives and operational efficiencies.
• Coordinate with GTM teams: to ensure Sales and Customer Success enablement of customer data products and processes.
• Review and report on progress for initiatives/projects: managing project risks - including the development of contingency plans - to internal and external audiences, often at executive level.

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