Full-Time Sr. Technical Support Engineer
Palo Alto Networks is hiring a remote Full-Time Sr. Technical Support Engineer. The career level for this job opening is Experienced and is accepting London, United Kingdom based applicants remotely. Read complete job description before applying.
Palo Alto Networks
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Your Impact
Provide designated technical support to customers. Respond to user-reported issues. Triage customer issues and respond via ticketing, phone, or remote sessions. Perform advanced troubleshooting at application and OS level. Identify fault area (code, environment, or configuration) and work with relevant teams to implement fixes. Provide timely feedback to development on product problems. Document actions for internal and customer communication. Facilitate root cause investigations and corrective/preventative measures implementation.
Your Experience
Strong troubleshooting, issue reproduction, and workaround identification skills in complex, diverse environments. Experience with containers, orchestrators (Kubernetes, Docker), Linux, cloud providers (AWS, Azure, GCP), CI/CD, Terraform, Ansible, container registries, serverless (preferred). Existing public cloud platform knowledge and experience (XaaS). Knowledge of TCP/IP, security protocols (IPSEC, SSL-VPN, NAT, GRE). Cloud infrastructure knowledge for deploying/managing cloud environments and integrating customer technologies. Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, OS structure and behavior. Consulting/project management skills with proven results in driving business value. Ability to interact with client teams (technical/non-technical). BS/MS or equivalent experience/military experience required. Experience with scripting (Python, JSON, YAML, Bash). Strong communication and customer service skills (3-5 years).