Full-Time Staff E-TAC Engineer, Cortex
Palo Alto Networks is hiring a remote Full-Time Staff E-TAC Engineer, Cortex. The career level for this job opening is Experienced and is accepting Remote, TX based applicants remotely. Read complete job description before applying.
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Palo Alto Networks
Job Title
Staff E-TAC Engineer, Cortex
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Remote, TX
Salary
YEAR $123200 - $199100
Share
Job Details
Your Career: The team is at an exciting crossroads between Support/TAC (Technical Assistance Center) and Engineering. The team is empowered to drive decisions and to be the thought leaders within the Global Customer Services organization at Palo Alto Networks. Members may work with new products and software very early, provide training, assist a support engineer, replicate a complex issue, or help improve features for supportability and usability.
Your Impact
Your Impact
- Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year
- Ownership of critical issues. Focus is on the technical driver of the case the customer calls about.
- New product development - identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
- Develop and deliver training materials for TAC.
- Develop tools for TAC – For better visibility and troubleshooting
- Filling in the gaps. Identify or help in unplanned projects that result in a better customer experience, cost reduction or better security
- Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
- Experience as an Enablement Engineer or an Escalations Engineer is a plus
- Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..)
- Excellent written and verbal communication skills
- Scripting skills (JS/Python/Powershell)
- Strong proficiency in both Linux and Windows operating systems
- Kubernetes implementation and troubleshooting experience is required
- Experience training internal technical teams is a plus
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Staff E-TAC Engineer, Cortex at Palo Alto Networks is
5th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Remote, TX
] applicants. .
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