Full-Time Staff Engineer, Customer Success

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

• Experience as a Security Incident Responder or SOC analyst/manager
• Experience with development and maintenance of scripts in PythonJavaScript or PowerShell is a plus
• Experience with security design and architecture, content development, workload automation and use-cases
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure)
• Familiarity with attack surface management is a plus
• Experience in customer-facing roles (internal or external) is a must
• Self-learner able to drive business outcomes independently
• Excellent collaboration in fast-paced, matrix environment
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement - Any other language is a plus
• Bachelor's degree or equivalent military experience required
• UK Public sector exposure, preferred

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