Full-Time Staff Incident Response Analyst

• Develop & Maintain Communication Plans: Create and regularly update comprehensive communication playbooks for various security incident types.
• Coordinate with Incident Response: Partner closely with the incident response team to quickly gather facts and determine the most effective communication approach.
• Manage Stakeholder Messaging:
  • Internal Employees: Share clear updates on incident status, potential risks, and recommended actions.
  • External Customers: Provide timely and transparent information on the incident’s impact, mitigation steps, and resolution progress.
  • Public Relations (PR): Partner with the internal PR team to ensure they are briefed on incidents.
• Ensure Regulatory Compliance: Collaborate with the Security Legal team to ensure all communications align with GDPR, CCPA, and other relevant regulations.
• Document & Report: Maintain thorough records of all incident communication activities.
• Post-Incident Improvement: Lead after-action reviews to evaluate communication effectiveness.

• Experience in leveraging or critically thinking about how to integrate AI.
• Strong Organizational Skills.
• Exceptional Communication Skills.
• Crisis Management.
• Stakeholder Management.
• Analytical Thinking.
• Incident Response Knowledge.
• Technical Proficiency.

• 8+ years of experience in communications, including crisis communications and/or incident communications.
• Proven track record of developing and executing communication strategies for security incidents.
• Highly organized and self-motivated.
• Flexible, collaborative, and comfortable in a fast-paced environment.
• Open, honest and direct in communications.

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