Full-Time Staff Technical Program Manager (Reliability and Quality)

• Own the Quality & Reliability Program: Define and drive the vision for quality across practices and cultural expectations.
• Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success.
• Production Readiness: Own the Production Readiness Review (PRR) process.
• Define and Drive SLOs: Establish and track Service Level Objectives (SLOs).
• Improve Incident Management: Streamline incident response and postmortems.
• Scale Tooling & Automation: Enhance observability, alerting, testing automation, and response tooling.
• Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution.
• Drive Alignment: Influence teams to prioritize reliability.
• Track Progress: Use tools to maintain clarity on goals, risks, and outcomes.
• Embed Continuous Learning: Build programs that ensure learning from incidents.

• 8+ years of program management experience in technical, reliability, or quality-focused domains.
• Strong understanding of system architecture and reliability engineering principles.
• Familiarity with SDLC models, CI/CD pipelines, and incident management tooling.
• Success defining and improving SLOs and production readiness processes.
• Ability to lead large-scale, cross-functional programs.
• Skilled at translating technical goals into actionable outcomes.
• Experienced in using Atlassian tools (e.g., Jira, Atlas).
• Adept at navigating ambiguity and driving decision-making.
• Bachelor’s degree in Computer Science, Engineering, or related field.

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